{"id":1502,"date":"2022-10-24T15:56:03","date_gmt":"2022-10-24T13:56:03","guid":{"rendered":"https:\/\/www.xbb.se\/?page_id=1502"},"modified":"2025-09-02T15:33:19","modified_gmt":"2025-09-02T13:33:19","slug":"help","status":"publish","type":"page","link":"https:\/\/www.xbb.se\/en\/help\/","title":{"rendered":"Support"},"content":{"rendered":"<p>The key to a successful installation is to always, without exception, start by installing the XBB Dongle\u00ae and testing until you find a recipe that matches your car. By following the correct installation order, you save a lot of time and trouble if it turns out that the XBB Dongle\u00ae is not compatible with your vehicle.<\/p>\n\n\n\n<p class=\"translation-block\">If you still require support with the XBB System, it is primarily handled by our resellers. However, most questions are answered in our <a href=\"https:\/\/www.xbb.se\/en\/faq\/\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ<\/a> and by following the <a href=\"https:\/\/www.xbb.se\/en\/snabbguide\/\" target=\"_blank\" rel=\"noreferrer noopener\">manual<\/a>, so please make sure to check there first.<\/p>\n\n\n\n<p>If you still need assistance, troubleshooting will be much easier if you provide the following information when contacting the reseller.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A detailed and clear description of the issue.<\/li>\n\n\n\n<li>Username in XBB Configurator (email address).<\/li>\n\n\n\n<li>Car model (year, lighting system, transmission type, etc.).<\/li>\n\n\n\n<li>Which lighting is connected to the XBB PowerUnit?<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\">You can find contact details <a href=\"https:\/\/www.xbb.se\/en\/dealers\/\" target=\"_self\">here<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nyckeln till en lyckad installation \u00e4r att man alltid utan undantag b\u00f6rjar med att installera XBB Dongle och testar sig fram till ett recept som passar din bil. G\u00f6r man installationen i r\u00e4tt ordning spar man mycket tid och bekymmer om det visar sig att XBB Dongle\u00ae inte passar just din bil. Skulle man \u00e4nd\u00e5 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[],"tags":[],"class_list":["post-1502","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/pages\/1502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/comments?post=1502"}],"version-history":[{"count":23,"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/pages\/1502\/revisions"}],"predecessor-version":[{"id":2446,"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/pages\/1502\/revisions\/2446"}],"wp:attachment":[{"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/media?parent=1502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/categories?post=1502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.xbb.se\/en\/wp-json\/wp\/v2\/tags?post=1502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}